My brother can't login.

Breeze · Post by **Breeze** » February 28th, 2014, 11:02 pm

BillyShakespeare is having trouble logging in

. He got a new password emailed and it still isn't working. We weren't sure what email to use to ask for help so I am doing it here.

Post by **annise** » March 1st, 2014, 1:54 am

I've forwarded this to the right place -
Is he sure he is using exactly the pasword - matching capital letters , no spaces etc

Anne

RuthieG · Post by **RuthieG** » March 1st, 2014, 2:49 am

His forum account has been activated, so he should be able to log in provided he is typing his user name and password in precisely.

Ruth

Breeze · Post by **Breeze** » March 1st, 2014, 6:22 pm

He was definitely typing his username correctly and he was copying the new password straight from the email. I just checked and it still won't work.

Eta: he has been able to login in the past. Perhaps he should try the 'I forgot my password' thing again.

RuthieG · Post by **RuthieG** » March 2nd, 2014, 2:49 am

I think he should, then. Sure he didn't change the password after resetting it?

Ruth

BillyShakespeare · Post by **BillyShakespeare** » March 3rd, 2014, 4:28 pm

My Password is working now!
I forgot to activate it