How to Report Errors in Audio Files

Report & help check download problems, corrupted files, badly-named files, bad links etc. (NOT for style & reading complaints)
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hugh
LibriVox Admin Team
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Joined: September 26th, 2005, 4:14 am
Location: Montreal, QC
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Post by hugh » May 12th, 2008, 5:46 am

Notes on Error Reports

This forum is to report, and check (everyone is encouraged to help check!), technical problems with LibriVox files, such as:
  • problems downloading
  • significant deviations from the text
  • truncation of files
  • corrupted files
  • bad links
  • bad metadata (file names, ID3 tags)
  • inaudible audio
  • etc.
The forum is NOT for reporting readers/volunteers or books that you do not like. If you wish to do this, please send an email to: info(AT)librivox(DOT)org

Also please note, Archive.org hosts our files and occasionally has hiccups. Often download problems sort themselves out after a day or two, so if you have troubles with a download, the best thing is to check again later.

Error Report Format
To make life easiest for people checking the problem, to the extent possible, it would be much appreciated if you could start a new topic and put your report in the following format:
  1. Make the subject of the post the full title text as it appears in our catalog
    In the post, please list:
  2. Name of Book (eg, Poems of William Blake)
  3. Catalog page URL (eg. http://librivox.org/poems-of-william-blake-by-william-blake/)
  4. Chapter/Section Number
  5. File format (64kbps mp3, 128 kbps mp3, ogg vorbis)
  6. How you downloaded the file (individual download, zip download, ftp, podcast download)
  7. Nature of problem
  8. Time or times-location of problems (if possible)

Cori
LibriVox Admin Team
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Location: Great Britain
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Post by Cori » May 17th, 2008, 1:55 pm

Other notes:

Once a forum admin has read the post, they'll 'sticky' the problem thread (so we never lose track of what's current.)

Anyone who wants to help problem-solve is VERY welcome to join in. Confirming file-cutoffs, giving further details of a problem, or even noting that a problematic download appears to be working now -- all very helpful stuff.

Once a problem has been sorted out, a forum admin will de-sticky the thread and mark the title [RESOLVED], [FIXED] and so on.

EVERYONE here is a unpaid volunteer. We'll do our best in fixing things as quickly as possible -- and appreciate your help in doing that, as well as your patience if it's a tricksey issue.
There's honestly no such thing as a stupid question -- but I'm afraid I can't rule out giving a stupid answer : : To Posterity and Beyond!

RuthieG
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Joined: April 17th, 2008, 8:41 am
Location: Kent, England
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Post by RuthieG » April 11th, 2010, 3:40 am

This is a list of old errors that have been fixed, for which the original posts have now been deleted.

Errors Fixed

May 2008
Leviathan Books I and II by Thomas Hobbes link typo fixed in catalogue
Hurlbut's Story of the Bible (Pt 4) File 4-01 replaced
Dracula Chapter 26 wrong sample rate file replaced
Democracy in America Chapter 7 (section 10) replaced
Washington Square files 15, 20, 21, 24 and 29 replaced.
Folklore of the Santal Pargan Many missing files replaced.
Frankenstein repeat in Chap 1 fixed.
Indiscretions of Archie author name inconsistency fixed
The Alaskan, errors fixed in Chapter 8
Bleak House iTunes bug resulting in truncated files. Nothing we could do as source files are complete. Probably fixed in later iTunes versions.

Feb 2008
The Daffodil Mystery Chap. 22 fixed



Download problems commonly experienced because of big zip file size

City of God by Augustine
My LV catalogue page | RuthieG's CataBlog of recordings | Tweet: @RuthGolding

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