Need Uploader help? (was: Report Uploader Errors)

praChirp · Post by **praChirp** » March 14th, 2014, 9:53 pm

Thank you for the replies! I'm still a little confused. I thought BCs could access everything they need by logging in with their BC account at librivox.org/workflow. Also, at the bottom of the page (my scren shot doesn't cover this) I can see the server operating system and Apache version being run. I feel like that should be priviledged info, not public, so maybe that bottom text should be changed? Again, thank you lots for clarifying about read/write folder permissions.

-Prachi

Post by **TriciaG** » March 15th, 2014, 6:18 am

If a reader tells a BC, "I've uploaded the file, but I forgot to copy/paste the URL I received," the BC can only get to that information via the uploader listing. Or if a reader accidentally overwrites an older file, the BC can access the overwritten file. There are several scenarios where the workflow system isn't enough to access the files.

RoboticLobsters · Post by **RoboticLobsters** » March 27th, 2014, 3:38 am

Help

!!!!!!!!!!!!!!!!!!!!

Up-loader is not doing any thing, the 'start upload' button just flashes

RuthieG · Post by **RuthieG** » March 27th, 2014, 4:09 am

What operating system and browser are you using, please?

Ruth

BellonaTimes · Post by **BellonaTimes** » April 2nd, 2014, 4:47 pm

Tried to upload a file for Life of the Fly solo; got error message that it didn't

. (it's a gross chapter only Temperance Brennan would enjoy, so maybe not so much of a loss...

)

Post by **TriciaG** » April 2nd, 2014, 4:52 pm

"A problem was encountered while attempting to move the uploaded file to the final destination"

I got the same error. I assume it's related to the outage earlier today. I've reported it to the sysadmin.

RoboticLobsters · Post by **RoboticLobsters** » April 14th, 2014, 3:37 am

Platform/Operating System PC/Win7
Browser/version Firefox28
Number of files in upload 2
File size of files with errors 223.07 KB 2.81 MB
Error Syntax Error: JSON.parse: unexpected character
i have tried over five times with each, sometimes separately

Post by **Availle** » April 14th, 2014, 3:41 am

just to make sure: what is your filename?

RuthieG · Post by **RuthieG** » April 14th, 2014, 5:53 am

This seems to happen on occasion for some people. There are a couple of things that spring to mind as possibilities.

First, that for some reason you have unbeknownst to you become logged out of the uploader before the upload has completed. Log out and then log back in and try again.

Second, that if you are using Adobe Audition, it seems to add an illegal character to one of the ID tags and this seems to give our server hiccups. Remove all ID tags and try uploading again.

Ruth

RoboticLobsters · Post by **RoboticLobsters** » April 14th, 2014, 10:42 pm

Thanks both files are uploaded, tried logging in again

orangecat · Post by **orangecat** » April 16th, 2014, 8:53 am

Platform/Operating System: Mac/OS X
Connection type/upload speed: dsl
Browser/version Safari 7.0.3, Firefox 27.0.1
Number of files in upload: 1
File size of files with errors: 782k
Error message - "The filetype you are attempting to upload is not allowed."
File is mp3

Post by **TriciaG** » April 16th, 2014, 8:59 am

orangecat wrote:Platform/Operating System: Mac/OS X
Connection type/upload speed: dsl
Browser/version Safari 7.0.3, Firefox 27.0.1
Number of files in upload: 1
File size of files with errors: 782k
Error message - "The filetype you are attempting to upload is not allowed."
File is mp3

What program are you using to record?

orangecat · Post by **orangecat** » April 16th, 2014, 12:14 pm

"What program are you using to record?"

Using Adobe Audition.

Cori · Post by **Cori** » April 16th, 2014, 12:25 pm

That doesn't sound like the ID3 tag error.

Could you please email me the file? I'll send over my address.

Cori · Post by **Cori** » April 16th, 2014, 12:45 pm

Well, on the plus side, you sound great.

And on the other plus side (insofar as it's just a small thing which I think is causing the issue) -- I think the uploader is complaining, highly cryptically, about the rate being not quite right. We need 128kbps, and this is recorded at 192kbps (all the other settings -- mono, 44,100Hz look good.)

Could you try making that change and re-exporting it?